You can get IT support from the Vermont Support Desk. The support desk is open Monday to Friday, 9am – 5pm. You can contact them in the following ways:

Telephone

Support Desk Direct Line: 01794 529709

Email

You can email us using this form

Using Web Help Desk

You can login to our online support portal

Important: If your support requirement is having a critical or high impact on your organisation then please use the telephone line to report the incide

nt.

How to help us help you faster

In order to resolve your IT problem, we need good quality information about the issue. Supplying this information at the start will allow us to get you a faster resolution. Here’s some hints on what information is going to be useful to us.

Error Messages

If your computer reports an error message, accurately copy it down and include it in your support call.

Time of the problem

Record exactly when the problem occurred, if you can remember. If it is a repeat problem, noting down each time the problem occurs will help us.

Taking a screen shot

On your PC, pressing the print screen button – it is marked something like “PrtSc” or “Prnt Scrn” or similar and is usually in the top right corner of the keyboard – will take a copy of the current screen. You can then paste this into an email or Word document to send to us.

Good description of the problem

A step-by-step description of what has happened will help. Bullet-point what you do which leads to the problem if possible.

Show our support team the problem

The Vermont support team can come on remotely to your machine. If you phone in, or arrange a suitable time with them, you can demonstrate the problem so they can see exactly what you are talking about.

What will happen when you call?

Your call or email will be responded to by one of the Vermont Support Desk Team. They are all really great with computers and they are also just as good at talking normally. Remember, it is their job to help you, they won’t expect you to know anything about your computer or how it works. They will ask you some questions about the problem which will be easy to answer. For example, how frequently does it happen, what happens on the screen, do you know if other people are having the same problem? Nothing complicated or technical!

Who will take your call?

Your call will be taken by one of our support team. They are:  Andy Porter, Jamie Summers, Martin Chambers, Ollie Green.