Introducing Vermont’s Team – Dedicated To Helping Growing
Businesses Solve Their Technology Problems - Forever

 

Oliver Mackley – Sales and Marketing Director

Oliver Mackley - Sales and Marketing Director

Oliver heads up the sales and marketing department, ensuring that our remarkable clients are extremely happy with the service and products that we provide - and of course, attracting auspicious new clients for Vermont Systems to work with.

Oliver gained vast experience and expertise within the industry during his time at IBM and the Royal Navy, before joining Vermont in 2009 - with a passion for developing outstanding people, innovative sales and marketing campaigns and providing insight and strategic direction to drive business growth.

In his ‘spare’ time?! Oliver enjoys playing basketball, cycling and of course spending time with his wonderful family.


Chris Ward – Technical Director

Chris Ward - Technical Director

The world of IT has changed a lot since Chris got his first computer in 1982! (A ZX Spectrum if you are interested). After gaining a first class degree in Computer Science from Manchester University, he then went on to gain extensive experience at IBM and spent many years working with banks and charities.

Chris has a real passion, not only technology, investing in the growth and development of his staff, but also excellence in proactive, customer service, helping and educating local businesses to get the most out of technology and how to protect themselves against the growing threats from cyber crime.

Over recent years this has led him to become a cyber security expert, featuring recently as a guest on BBC Radio and being invited by other industry leaders to present at prestigious events, advising leading businesses on how to protect their companies, training their staff to be vigilant and also working in the community to raise awareness on cyber crime.


Sam Wildridge – Operations Manager

Sam Wildridge - Operations Manager

Since joining Vermont in 2012 as the Service Desk Manager, Sam is now a pivotal member of the senior management team, with overall operational responsibility for the technical Department. Sam is responsible for all services that are delivered to our clients - IT management, proactive support and monitoring, project planning and delivery, the in house workshop, apprenticeship schemes and the helpdesk.

Sam has worked tirelessly to improve SLA’s and is passionate about excellence in customer service, motivating and empowering his team to strive for excellence, efficiency and professionalism throughout the business.

Don’t upset Sam – in his leisure time, Sam is a wrestler!


Kirsty Cartwright – Head of Marketing

Kirsty Cartwright – Head of Marketing

Kirsty’s passion is for introducing Vermont to businesses who haven’t yet experienced phenomenal IT support, by a pro-active company who really care about helping your business grow by providing IT that really works for you.

Kirsty has a broad B2B marketing experience including digital marketing strategy, direct mail, content writing, design, print, marketing and sales direction and event management.

Kirsty is energetic with a real passion for getting it right not just getting it done! When not working you may not see her as she’ll usually be running! Road races, cross country getting muddy or just for fun.


Peter Carr – IT Service Manager

Peter Carr - IT Service Manager

With over 35 years’ experience within the IT industry, Peter has a wealth of knowledge of IT. As Managing Director of his own IT support company for many years, Peter has first-hand experience of the challenges of running a small business.

Peter serves our clients by making sure that their technology is delivering the results they need. He brings forth his IT and business experience to bridge the gap and make sure that Vermont's customers get clear and concise explanations of the business impact of technology decisions. From there he guides them through developing IT strategy and budgets to make sure that their technology continues to best serve the business.

To relax, Peter enjoys gardening and the restoration of vintage radios.


Jason Sewell – Support Team Manager

Jason Sewell - Support Team Manager

Jason’s expertise has been gained through many years working in the IT industry. 12 years of this with the British Army which included 3 months intensive IT training in the Netherlands – Europe’s hotspot for leading information and communications technology companies.

Jason manages his team of service delivery and support specialists, to provide first class service to Vermont’s clients and act as the lead on strategy, setting clear objectives for his engineers, a high performance culture with a focus on team work, service excellence and ownership for resolving issues.

Jason manages the team and individual performances including technical skills and overall development.

When not working on IT support issues, or advancing his technical skills, Jason’s other passion is health and fitness with a particular interest in bodybuilding – the use of progressive resistance exercise. Another member of the Vermont team not to get on the wrong side of!


Karen Pomery – Customer Service Manager

Karen Pomery – Customer Service Manager

Karen’s is often the first voice that you will hear when calling the Vermont Systems Support Line. Her many years’ experience within the IT industry, knowledge, cheerful demeanour and ability to empathize with your problem ensures that your issue will be dealt with quickly and efficiently.

Karen has a solid background in IT having worked for IBM and other Technical Support companies before joining Vermont in 2014 in some diverse roles such as End User Instructor, Level One Support and Project Manager.

Karen is a member of several local social groups and attends many of their events around the area including dinners, theatre trips and archery. When not answering your calls and resolving issues, she’ll be found sailing the seven seas aboard a luxury cruise liner and is a self-confessed “frock-a-holic”!


John Hedges – Business Development Manager

John Hedges – Business Development Manager

Prior to joining Vermont, John was actually a client and ran a successful management training company. He was so impressed with the Vermont philosophy of excellence in customer service and always ‘going the extra mile’ that he decided to join the team!

Due to the unique ‘customer-centric’ perspective of the Vermont culture, John is the first point of contact for new business enquiries, making sure that we fully understand your business, plans and strategy as well as personal aspirations, in order to provide a bespoke solution for your business not just in the short term but to plan for the future.

John fully understands and appreciates that a solid technology platform will help businesses and their owners achieve their goals - but if not managed exceptionally well, can cause serious and lasting issues.

John’s role is to help both you and Vermont define the value that technology will bring to your business…whether that is in ensuring your ‘business critical’ systems stay up and running or introducing processes that will deliver added efficiency, security and effectiveness.

In his ‘spare’ time?! John can usually be found watching the Saints, walking the dog or helping his children move…..and, on a good day, all 3!


Andy Porter – Senior Technical Engineer

Andy Porter – Senior Technical Engineer

Since re-joining Vermont in 2015 (he couldn’t keep away!), Andy has taken on the challenge of running our ‘Central Operations Team’ to proactively manage the tool sets that Vermont use and further enhance the proactive services that are provided for our clients. This includes Remote Management, Anti-Virus, Patching and Backup Systems. Andy also works on proactively evaluating new system requirements, reviewing and implementing internal standards, processes and procedures for the Vermont continuous improvement programme that our clients' all benefit from.

When not researching or evaluating systems looking for improvements, Andy enjoys making his own home improvements, gardening and holidays in the sunshine.