| Contract |
Cover Elements |
Basic |
Standard |
| Software |
Unlimited access to telephone help desk |
Included |
Included |
Included |
| Remote server & desktop support |
Server only |
Included |
Included |
| On-site visits if issue can't be resolved remotely |
10% labour discount |
10% labour discount |
Included |
| Scheduled preventative maintenance visits |
Not included |
Included |
Included |
| Product installation and upgrades |
Not included |
Not included |
Included |
| All other work |
Not included |
Not included |
Included |
| Hardware |
File server repair and maintenance (parts & labour) |
4-hour response |
8hr fix |
8hr fix |
| Operating system and data reinstallation |
10% labour discount |
Included |
Included |
| Additional Support Options |
Office/equipment relocation |
Contact us for a quote,
tailored specifically for your individual situation and requirements |
| Critical incident cover |
| Fully Managed Support. Monitoring your system 24/7 |
| Network security testing |
| Business critical task help |
| Back-up testing |
| Anti-virus and Spam filter |
| PC, printer & peripheral maintenance |
