4 Questions Your IT Services Company Should Be Able To Say “Yes” To

Out with the old and in with the new! For far too long, small businesses have taken an old-school
approach to IT services and security. In other words, they wait until something goes wrong with their Cyber Security, before they call an IT services company and request help.

Back in the day (think 1990s and 2000s), this approach worked, more or less. External threats, such as hackers and viruses, were still few and far between. A data breach wasn’t on anyone’s mind and so it made sense to wait until something went wrong before taking action.

In IT circles, this is known as the “break-fix” approach. Something breaks, so someone has to come in to fix it. And they charge for their services accordingly. If something small breaks and it takes a short time to fix, you could expect a smaller bill. If something big breaks, well, you can expect a pretty hefty bill.

The break-fix approach is 100% reactive. As many businesses have learned, especially in more recent years, as the number of threats have skyrocketed, it can get very expensive. IT specialists are an in-demand field. With just about every business relying on the Internet and Internet-connected devices in order to operate, there’s a lot of opportunity for something to go wrong.

This is exactly why you can’t rely on the reactive break-fix model anymore. If you do, you could be putting your business at serious risk. In some cases, the mounting costs and damages done could put you out of business.

If you’re hit by a data breach or if a hacker infiltrates your network (which is a common occurrence), what’s next? You call your IT services partner – if you have a partner – and tell them you need help. They might be able to restore lost or stolen data. That is, if you routinely backed up that data. You don’t want to find yourself in this position.

And you don’t have to.

Instead, take a proactive approach to your IT support and security. This is the new way of doing things! It’s also known as managed services – and it’s a far cry from the break-fix approach.

If you work with an IT services company that only comes out when something breaks, it’s time to get them on the phone to ask them four big questions. These are questions they absolutely need to say answer comprehensively.

1. What is your process for reducing issues, risk and costs in my business?
2. Can you show me the stats where you have reduced issues and risks at your clients, across the board? (and what is your metric for that?)
3. What is your process for helping us make improvements to the way we work?
4. What is your Cyber Security posture i.e. Certifications, Standards and INSURANCE?

If your IT services partner does not provide a thorough explanation to any or all of these questions, it might be time to look for a new IT services partner.

If their answer is logical and thorough , it’s time to re-evaluate your relationship with this company. You want to tell them you’re ready to take a proactive approach to your IT support, and you’ll be happy to have them onboard.

Far too many small businesses don’t bother with proactive support because they don’t like the ongoing cost (think of it as a subscription for ongoing support and security). They would rather pay for things as they break. But these break-fix services are more expensive than ever before.

"When things go wrong, and these days, things will go wrong, you’ll be left with the bill – and be left wishing you had been more proactive!"

Don’t be that person. Make the call and tell your IT services provider you want proactive protection for your business. Ask them how they can help and how you can work together to avoid disaster!

Free Cyber Security Audit Will Reveal Where Your Computer Network is Exposed and How To Protect Your Company Now

At no cost or obligation, our highly skilled team of IT pros will come to your office and conduct a comprehensive cyber security audit to uncover loopholes in your company’s IT security.

After the audit is done, we’ll prepare a customised “Report Of Findings” that will reveal specific vulnerabilities and provide a Prioritizsd Action Plan for getting these security problems addressed fast. This report and action plan should be a real eye-opener for you, since almost all of the businesses we’ve done this for discover they are completely exposed to various threats in a number of areas.

To get started and claim your free assessment now, call 02380 983405, ask for Oliver


SHINY NEW GADGET OF THE MONTH: Arlo Pro 3 Floodlight Camera

In the era of porch pirates, more people are investing in outdoor security cameras. The Arlo Pro 3 Floodlight Camera delivers security and practicality. It features an ultra-high-definition camera delivering 2K HDR video and colour night vision combined with a 2000 lumens light. Nothing goes undetected!

Plus, the Arlo Pro 3 is wireless. It connects to WiFi and doesn’t need a power cord (it just needs to be plugged in for charging periodically). Because it’s on WiFi, you can check the feed anytime from your smart phone. You can even customize notifications so you’re alerted when it detects a car or person. And it has a speaker and microphone so you can hear and talk to anyone near the camera. Learn more at Arlo.com/en-us/products/arlo-pro-3-floodlight.aspx.

Youtube Video

4 Steps To Move Your Business From Defence To Offence During Times Of Disruption

“Everyone has a plan until they get punched in the mouth.” –Mike Tyson

As business leaders, we’ve all been punched in the mouth recently. What’s your new game plan? Since COVID-19, the annual or quarterly one you had is now likely irrelevant.

You have two options:
1. Sit and wait for the world to go back to the way it was, a place where your plan may have worked (and let’s face it, that’s not happening).

2. Create and act upon a new game plan. One that’s built to overcome disruption and transform your business into
something better and stronger.

Option 2 is the correct answer!

At Petra Coach, we help companies across the globe create and execute plans to propel their teams and businesses forward. When disruption hit, we created a new system of planning that focuses on identifying your business’s short-term strengths, weaknesses, opportunities and threats and then creates an actionable 30-, 60- and 90-day plan around those findings.

It’s our DSRO pivot planning process. DSRO stands for Defense, Stabilize, Reset and Offence. It’s a four-step process for mitigating loss in your business and planning for intentional action that will ensure your business overcomes the disruption and prepares for the upturn – better and stronger than before.

Here’s a shallow dive into what it looks like.
Defence: A powerful offensive strategy that hinges on a strong defence. Identify actionable safeguards you can put in place. The right safeguards act as the backbone of
your company, giving you a foundation you can count on.

Stabilize: The secret to stabilization is relentless communication with everyone. That includes internally with your teams AND externally with your customers. Streamline communication and eliminate bottlenecks through a visual dashboard.

Reset: By completing the first two steps, you’ll gain the freedom to re-prioritize and focus your efforts on the most viable opportunities for growth.

Offence: Don’t leave your cards in the hands of fate. Shifting to offence mode gives you the power to define the future of your business. Equip yourself with the tools and knowledge to outlast any storm.

Interested in a deep dive where a certified business coach will take you (and up to three members from your team) through this process? Attend Petra’s DSRO pivot planning half-day virtual group workshop. (We’ve never offered this format to non-members. During this disruptive time, we’ve opened up our coaching sessions to the public. Don’t miss out!)

When you call a time out and take in this session, you’ll leave with:
• An actionable game plan for the next 30, 60 and 90 days with associated and assigned KPIs.
• Effective meeting rhythms that will ensure alignment and accountability.
• Essential and tested communication protocols to ensure your plan is acted upon.

I’ll leave you with this statement from top leadership thinker John C. Maxwell. It’s a quote that always rings true but is crystal clear in today’s landscape: “Change is inevitable. Growth is optional.”

Let that sink in.

Andy Bailey is the founder, CEO and lead business coach at Petra, an organization dedicated to helping business owners across the world achieve levels of success they never thought possible. With personal experience founding an Inc. 500 multi-million-dollar company that he then sold and exited, Bailey founded Petra to pass on the principles and practices he learned along the way. As his clients can attest, he can cut through organizational BS faster than a hot knife through butter.

Is Working From An Office More Secure Than Working Remotely?

It may come as a surprise, but working remotely can be just as (or more) secure than working in the office. If done right.

Those are the three operating words: if done right. This takes effort on the part of both the business and the remote employee. Here are a few MUST-HAVES for a secure work-from-home experience:

Secure networks. This is non-negotiable. Every remote employee should be connecting to a secure network (at home, it should be WPA2 encrypted), and they should be doing so with a VPN.

Secure devices. All devices used for work should be equipped with endpoint security – antivirus, anti-malware, anti-ransomware and firewall protection. Employees should also only use employee-provided or approved
devices for work-related activity.

Secure passwords. If employees need to log in to employer-issued programs, strong passwords that are routinely updated should be required. Of course, strong passwords should be the norm across the board. Entrepreneur, June 17, 2020

TOP TIPS ON HOW TO PREVENT YOUR SMART CAMERAS FROM BEING HACKED

Smart cameras have been under attack from hackers for years. In fact, one popular smart camera system (the Amazon Ring) had a security flaw that allowed hackers to get into homeowners’ networks. That issue has since been patched, but the risk of being hacked still exists. Here are three ways to keep your camera (and your
network) safe from hackers:

1. Regularly update your passwords. Yes, passwords. This includes your smart camera password, your WiFi network password, your Amazon password – you name it. Changing your passwords every three months is
an excellent way to stay secure. Every password should be long and complicated.

2. Say no to sharing. Never share your smart camera’s login info with anybody. If you need to share access
with someone (such as a family member or roommate), many smart camera systems let you add a “shared user.” This will let them access the camera, without the ability to access the camera’s configuration or network tools.

3. Connect the camera to a SECURE network. Your smart camera should only be connected to a secure WPA2 encrypted, firewalled WiFi network. The more protection you put between the camera and the rest of the digital world, the better. Digital Trends, May 7, 2020

Who Else Wants To Win A £25 Gift Card?

You can be the Grand Prize Winner of this month’s Trivia Challenge Quiz!

Just be the first person to correctly answer this month’s trivia question and receive a £25 gift card at John Lewis. Ready? Call us right now with your answer!

This Month the question is:

What do we call a collection of two or more computers that are located within a limited distance of each other and that are connected to each other directly or indirectly?

A) Internet
B) Interanet
C) Local Area Network
D) Wide Area Network

    Who-Else-Wants-To-Win-A-£25-Gift-Card-img

    At Vermont Systems, we are always looking for new partners to work with.

    Do you have any interesting information or offers that would benefit our customers and associates that you would like to share?

    If so contact Oliver on 02380 983405


Sign Up To Receive Our Monthly Newsletters







  • To receive future communication from Vermont Systems, educational resources and event information - in addition to these newsletters that you have requested, please opt-in by ticking the box below.


  • Please be assured that we treat the protection of your privacy and the secure storage of your data as a priority.

    If you wish to unsubscribe at any time you can do so.

    For information about how we handle your data, please read our Privacy Policy.

  • This field is for validation purposes and should be left unchanged.

Important! We hate spam as much (or more!) than you and promise to NEVER rent, share, or abuse your e-mail address and contact information in any way.
Paul Moran

"Just to say that I really enjoy these emails and have shared a number around our organisation as a reminder to people to be aware."

Kind regards

Paul Moran
Director of IT & Communications
Fair Ways

Paul Rollison

We are in safe hands with people who genuinely care about our business

1 Community provide a range of support services to the Eastleigh community. We moved to Vermont because of their reputation for service, proactive Management, and client commitment. Our IT now really helps us deliver improved services – it’s good to feel that we are in safe hands with people who genuinely care about us and our business.

Paul Rollison
Senior Operations Manager
1 Community